Learning from the following favorite words：
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Second， once in negotiation she seeks from all parties as much information as they are willing to share concerning the institutions, personages or customary ways of doing business that the business deal under consideration may affect. If initial rounds of active listening do not result in a well-rounded sense of the situation, the negotiator internally checks her background knowledge with what parties have stated( Shmueli, Warfield, and Kaufman 2009). If parties seem less than forthcoming with information, the negotiator’s background knowledge can lend more directness to her otherwise open-ended questioning. The Emphasis in active listening shifts slightly more towards the active; but it does not devolve into a cross-mode, she shares relevant portions of the perspectives she has gained thus far. She expresses concern and humble confusion about whether she understands. She invites their assistance to improve her grasp of the situations they confront on a daily basis.
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Quote from <Rethinking Negotiation Teaching>