Learning from the following favorite words：
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In every challenging conversation or negotiation, we have a choice: Do we approach the negotiation as an adversarial contest in which one party wins and the other loses? Or do we approach it instead as an opportunity for collaborative problem solving in which both sides can benefit? We have the ability to reframe each difficult conversation from an adversarial confrontation into a cooperative interchange between partners. The best way to change the game is to change the frame.
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Quote from <Getting to yes with yourself>