Learning from the following favorite words：
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Mediation as prblem -solving requires three things:
1) a wilingness on the part of all the relevant stakeholders to work together to resove a probelm or deal with a situation;
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Learning from the following favorite words：
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However, if the product of a mediation effort involves a commitment to take a set of corrective actions without admitting that rules have been broken, those who want compensation or want the multinationl’s practives to change can get what they want, while the multinatinal gets an acceptable outcome.
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Learning from the following favorite words：
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Mediation ( behind closed doors and with a promise of confidentiality) can be the best way of getting one side to accept a pretty good outcome while the other side get a great outcome.
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Learning from the following favorite words：
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The more informal the interaction, the less likely the parties have been to overstate their claims or react defensively. A problem-soving approach to mediation seeks to bring the parties into the trading zone and shift from assessing blame to creating value.
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Learning from the following favorite words：
“In too many situations, mediation is viewed as the last step iin adjudication– that is, when impasse has been reached–rather tha as the first step in a collaborative effort to work out a creative resolutin of conflicting claims.
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Learning from the following favorite words：
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Parties in complex negotiations can move into the trading zone with the help of mediators in ways they may not be able to on their own. Once in the zone, the parties can get help from a mediator as they try to creat value and, as each attempts to win at win-win negotiation
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Learning from the following favorite words：
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When negotiation withRegulators, improve your odds of approval by:
1.Thinking like a regulator
2. Assuming that regulators have more discretion than they admit
3. Basing your request on past approvals and experiences
4. Initiating conversations early in the process
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Learning from the following favorite words：
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A joint fact-finding process might delay your final applicaition, and it will certainly impose additional costs, but it will almost always be worth the wait.
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Learning from the following favorite words：
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Once you understand the rugulatory agency’s primay concerns abut your proposal, it’s often usdful to proceed with some form of joint fact-finding. This is a collaborative process in which negotiators with different agendas gather, analyze, and interpret information with the goal of reachiing consensus on what is known and not known.
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Learning from the following favorite words：
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Wen proposing a novel product, service, or pricing strategy, look for elements of your proposal that have been approved in the past. Some aspects of what you’re proposing may have already passed through the regulatory gauntlet win another context.
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