Learning from the following favorite words：
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If I think someone is lying- that is, deliberating making a statement they know to be false, I’ll say out loud, “That’s a lie.” Yes, I’m giving visibility to the statement, but from my hand-point, I’d rather the statement to be labeled as a lie than allowed to stand unchallenged.
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Learning from the following favorite words：
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Organizations that have eliminated layers of middle management need lower-level staff to take more responsibility. In this context, companies and groups put a premium on finding managers who can motivate or catalyze networks of employee, volunteers, supporters, investors, and others to define what needs to be done, take the necessary initiative, and encourage cooperation.
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Learning from the following favorite words：
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The most effective response to a lie is to :
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Learning from the following favorite words：
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Leaders who get others to do what they want by using their authority to threaten or punish can, in fact, get things down.
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Learning from the following favorite words：
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Groups can prevent disputes by:
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Professional facilitators help:
Structure agendas
Set ground rules
Keep the discussion focused and productive
Record and summarized the discussion and outcomes
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The following signs o trouble may suggest that you need a different facilitator or that facilitation may not work for your group.
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Why do managers resist facilitation:
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When dealing with vatious conflicts that arise in negotiation, too many managers and organizations overlook the benefits of incorporating facilitation into their standard routines. As a result, they waste time and money— and risk escalating conflicts that could be resolved in their early stages.
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one underappreciated an underutilized way to way to win at win-win negotiation is to bring in an outside mediator or facilitator ( there are differences between the two) who can help you and other parties creat as much value as possible, maintain relationships, and hel p ou respond to unexpected events.
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