Learning from the following favorite words：
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When we negotiate with the people closest to us, most of us try to give the other side the benefit of the doubt. We look for agreements that leave everyone better off, simply because we’re concerned about the future of the relationship.
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Learning from the following favorite words：
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In our litigious society, legal advisers caution their clients against making any admission of error. Yet in many controversies, that is exactly what an angry public carves most of all.
Many very strong leaders are willing to admit errors and take responsibility for mistakes.
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Learning from the following favorite words：
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A better strategy would be for the groups to engage in joint fact-finding:
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3. Allow the experts to articulate areas of consensus as well as disagreement.
4. Question the experts on their analyses with the help of a neutral party
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Learning from the following favorite words：
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A better strategy would be for the groups to engage in joint fact-finding:
2. Work with these experts to enumerate the scientific questions to be addressed
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Learning from the following favorite words：
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Generating mutual gains in an emotionally heated situation often depends on developing a shared analysis or forecast. With out a common framework for analysis, it is too easy to fall into a test of wills.
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Learning from the following favorite words：
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In disputes concerning human health and safety, it’s important to bring reliable and unbiased data to the negotiating table.
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Learning from the following favorite words：
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A better strategy might be to express sympathy for an apology. It is often possible to acknowledge the public’s concerns without accepting responsibility and generating exposure to liability. This is another element of facilitative leadership.
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段落
Learning from the following favorite words：
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The six prescriptions that we believe can help any organization facing an anger public win at win-win negotiation:
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5. Act in a Trustworthy Manner ar All times
6. Focus on Building Long-term Relationships
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Learning from the following favorite words：
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The six prescriptions that we believe can help any organization facing an anger public win at win-win negotiation:
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3. Offer contingent Commitments;
4. Accept Responsibility, Admit Mistakes, and Share Power
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Learning from the following favorite words：
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From our studies of past practices in industry and government, we have identified six prescriptions that we believe can help any organization facing an anger public win at win-win negotiation
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