Learning from the following favorite words：
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Observing ourselves so that we don’t react may seem easy, but it is often tough to do, particularly in the heat of a difficult conversation or negotiation. As one business executive recently said to me “I think of myself as a calm, cool person. And I am that way at work. But then sometimes, I find myself snapping at my wife. Why can’t I stay calm like I am at work?” like this husband, when our emotions get triggered, we all too often “fall off the balcony.” If we want to be able to consistently rely on self-observation to keep us from reacting, it helps greatly to exercise it like a muscle on a daily basis.
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Quote from <Getting to yes with yourself>